Refund policy

Our Returns Policy

We get it! Sometimes you will buy something thinking it will work for you, but it doesn’t. That isn’t a problem with us. As long as an item is still in its original condition, we accept returns, subject to the rules below.

All items returned should be accompanied by original receipt, and the date and amount of purchase must be validated in our system.

Items returned that have been worn and washed can be exchanged only if there are defects to the item. These include: - tears and holes, faded fabric, lint on sweaters and dresses, shrinkage and over-stretched items. We must ask you to show evidence on such defects as well as the original receipt or proof of payment. Returning items shouldn’t have been worn for over 48huors. (Such issues will be resolved on a case to case basis.)

Upon return of the defective item/s you are allowed to make a product exchange for the same item of the same or different color. 

Alternatively, you are entitled to a refund of an equal amount to the item previously purchased within 4-21 working days for card payments and 48 hours for M-pesa payments. Kindly let us know on the most preferred method for a refund.